The KAM Club

On a mission to help busy key account managers get results.

A private learning community for busy account managers who are big on vision, short on time and ready to make an impact with their clients and careers.


You’re only seconds away from the essential training, advice and support you need to for an exceptional career in account management. Everything to help you successfully manage your clients, your boss, your team and your career is waiting inside.


  • You're an account manager or customer success manager responsible for growing, penetrating and retaining existing clients but don't get the support or training you need.
  • You'd love to be "strategic" and help your clients achieve a transformation but you're so busy fighting fires you never get time.
  • You've got targets and quotas to meet but you're worried you won't make them.
  • You want to build quality relationships with senior executives in your organisation and your clients' but don't quite know how or don't have the confidence?
  • You know you're an expert and do a great job but struggling to get others to see yourself the way you do.
  • You're a new manager and want to get up to speed fast with how to lead a team of account managers
  • You're experienced and looking for that next leap in your career.
  • You want to be an account manager but can't get the job without the experience and can't get the experience without the job.

If it does then you already know that managing clients and keeping them profitable and happy while also keeping one eye on your career is challenging. 

I was inspired to build a community for account managers that are short on time, big on vision and ready to make an impact on their clients and their careers.

I was fed up hearing stories about great account managers losing their way, left stuck and let down in their pursuit of success, thanks to:

  • Organisations that want results, but don't show you how to achieve them.
  • Lack of training. No ongoing mentorship or coaching or random courses that don't really help.
  • Increasing difficulty navigating complex organisational networks for support to get things done. Frequently let down by internal teams how should be supporting you, but don't
  • Isolation. With startups, small business, virtual and remote workforce - people feel disconnected and out of touch.
  • Limited resources. Poor or non-existent processes and systems that make account management more difficult than it needs to be.
  • Feeling overwhelmed with too many clients and not enough time. Too busy to even know where to start.

And so I decided to do something about it.


The KAM Club (short for Key Account Management Club) is here. We welcome anyone who manages existing customer relationships and is focused on creating long term and profitable partnerships with their clients, while nurturing their career at the same time.

It's a membership for account managers, by account managers.

PLUS it's packed with in-depth, practical training and resources on all aspects of account management from:

  • Implementation
  • On-boarding
  • Account planning
  • Opportunity analysis and management
  • Capture planning and customer retention
  • Relationship management
  • Business reviews
  • Risk management
  • Career development

... and much more

Proven, practical advice from a supportive community to help you discover everything you need to know about account management.


KAM Classes. Real people, real situations. Every month we host a live interactive workshop that includes seasoned experts and explore key topics requested by the KAM Club Community.

KAM Academy. Are you looking for  insights on specific tactics and strategies to be more effective? We're building a library of definitive courses to support you through every stage of your account management career.

Accelerator Zone. Know how for now, these self-paced modules are designed for account managers on the go. Learn something new in less than 15 minutes. Each class guides you step-by-step through a specific account management skill. New courses monthly.

KAM Kit. Do you want proven resources to get you on your way fast? The KAM Kit contains valuable how-to's, guides, checklists templates and other resources for the busy account manager.

KAM Calls. Need advice and feedback tailored to your specific situation? Join the live monthly Q&A where your questions get answered. You can also get answers to questions 24/7 inside our member only community forums.


Immediate access to our training archive. A growing course library for you to dive into as soon as you join, with a range of courses that help you learn what you need, when you need, from wherever you want.

A growing, supportive community of peers. Community is at the heart of The KAM Club and is the place to go for all your questions, ask for feedback, gain support and meet people who care about the same things you do. 

Checklists, cheat sheets and workbooks. The KAM Kit has a host of fantastic resources ready for you including:

  • One Page Key Account Plan Template
  • Gap Analysis Excel Template
  • Strategic Account Planning Guide
  • Relationship Mapping Guide
  • Capture Planning Toolkit
  • Meeting Planner Template
  • Client Research Checklist

... all of this and more only inside The KAM Club


Access to expertise. I've been leading account management teams across Australia, Europe and the UK for the past 15 years.  I've got a proven track record of customer retention, sales, business development and leadership.  I share everything I know with you.

Proven systems. I share tools and techniques I've developed over the years that are no fluff, all impact and ready to implement right away.

Peer support. The KAM Club Community is growing and here to answer all your questions and provide feedback and support.

Stay current and connected.  Join me as I explore the world of account management and keep you up-to-date on news, trends and emerging strategies that help you stay relevant and grow your expertise.

My full commitment. This isn't a side hustle.  I eat, sleep and breathe The KAM Club and I'm single focused on helping our Community achieve success.


I've held senior key account management roles for more than 15 years, looking after some of the world's most prestigious firms, including Merck & Co, Deutsche Bank, McKinsey & Company and Vodafone.

As a leader, I've recruited and coached teams in Australia, Europe and the United Kingdom with a strong focus on account growth, revenue and retention.

I'm passionate about account management as a career and as a vital role in the success of any organisation. Today, I'm building The KAM Club to connect account managers everywhere and help them get results.


Build a career you love. Whether you're just starting out or a seasoned professional, you'll find resources to help you create opportunities to advance your career.

Eliminate the guesswork. Stop throwing stuff against the wall hoping it'll stick. Follow proven templates and road maps to get you where you need to be, faster.

Tap into shared knowledge. Experience exclusive conversations you can't find anywhere else. Swap stories, ideas and advice with a community of account managers and experts who share our vision.

Become a better account manager. Exclusive content and courses to improve your skills and make better well-informed decisions about the things that are most important to you.

Find a little inspiration. Be a part of thought-provoking conversations and expert perspectives each and every day.

Here's what you and I both know: a year from today things will change. The question is how?


I want to say thank you for being a part of The KAM Club and especially for becoming a founding member. Enjoy these bonuses as part of your membership.

Lifetime founding member subscription. For being among the first to join The KAM Club you're protected from any fee increases.

1:1 coaching call. I want to personally welcome you to The KAM Club and invite you to join me on a private call so we can talk about your goals and the best path to achieve them.

Premium Course. Included is the course How to Get in Front of the C-suite & Get Results valued at $197. Video training, workbooks and resources that guide you step-by-step to connect and engage with your clients' senior executives and move you from supplier to trusted advisor.

Founding Member Private Group. Invitation to join the exclusive founding member group. It's just us here and you'll always have priority access to me and each other along with special founding member events and content. Membership is limited to those who join during The KAM Club launch. 


The How to Get In Front of the C-Suite & Get Results course helped me to further develop the existing relationships I had with C-level clients and also engage with new ones for my other accounts.This led to me delivering better results for my customers, my own company and eventually gaining a promotion in the process. Matthew Swan.

🎓 In depth courses & training

Access to the exclusive course library & monthly live training & member Q&A calls

📚 Exclusive resource library

Tools, downloads, checklists and more

👥 Active, supportive Community

Feedback and support from fellow account managers and experts who will help you achieve your goals.

New to The KAM Club? Start here...

Download the free e-book Career Quest: A Career Development Plan for Account Managers

Got questions? Send an email to [email protected]

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