How to Overcome Resistance to Change
Sometimes people just don’t like change even when it’s good for them. When your client says "Why?" instead of "Why not?" – here are 7 types of r…
How To Have A Successful Quarterly Business Review
Quarterly business reviews (QBR) have a lousy reputation. Countless slides and endless data but few insights. It’s boring for clients, a lot of wor…
How To Run A Kick Ass QBR
The word of account management has changed, but the QBR has not changed with it.
Kapta shared some specific, actionable tips to turn your QBRs from b…
How To Stay Focused On What Matters Most
How do you stay focused on the activities that matter to your client, position you as a strategic partner and differentiate you from competitors?
How To Transform Information Into Knowledge
As an account manager, you’re always looking to give a little something extra. The fastest way to add customer value is by turning information into …
21 Questions to Ask When You Have Nothing to Ask
The trick to great customer relationships is to let them do all the talking. If you're stumped for what to say, here is a list of 21 strategic thinkin…
Managing Upwards: Keep Your Friends Close and Your Boss Closer
Managing upwards is an essential skill for your career … and your sanity. And right now, with greater remote working, stretched resources and job f…
What Are Your Strengths? Here’s How To Find Out
What are your strengths? And how can you apply them to be your best self? The VIA Character Strengths Survey and it's interesting to gain some insight…
Yes, You Can Have an Empty Inbox. Here’s How
Take a look at your inbox - how many of those emails have been sitting there more than a day. I know, most of 'em, right? Here are some tips to find y…
Forget Perfect. Done is Good Enough
As key account managers, we're responsible for the success of our client relationships and it's very easy to let your control freak fly. If you strugg…