How to Overcome Resistance to Change
Sometimes people just don’t like change even when it’s good for them. When your client says "Why?" instead of "Why not?" – here are 7 types of r…
Category: Relationship Management
21 Questions to Ask When You Have Nothing to Ask
The trick to great customer relationships is to let them do all the talking. If you're stumped for what to say, here is a list of 21 strategic thinkin…
How to Ask Questions That Uncover Your Clients Needs
Now, a wise person once said, "You don't know what you don't know." What secrets are your clients keeping? What is it they're not telling you? In this…
7 Reasons Why You Get Ghosted by Clients (and What to Do About It)
When clients don't return your calls or messages, it can feel like they're ghosting you. It's frustrating and stress-inducing. The good news is their …
Why Don’t Clients Make Decisions (And What To Do About It)
As a key account manager, your goal is to keep your clients happy and satisfied with your solutions. But it's hard to get to that point if those clien…
5 Free Engaging Video Messaging Tools to Build Know, Like & Trust with Clients
Video messaging can dramatically speed up the sales cycled and help build trust and credibility with clients asynchronously and at scale. Learn about …