The Key Account Manager’s Guide to Resolving Issues

You can ruin a client relationships with a badly handled issue. But interestingly, when you handle an issue well, it grows trust and commitment and improves your relationship.

What you’ll learn

• Reasons for crises. Why problems happen in the first place and how to prevent them.
• Issue communication process. A step-by-step guide to manage crisis communication with key accounts.
• Activate internal teams. Learn how to get fast responses and co-operation from your internal teams to resolve the issue. Fast.